The general conditions of sale are intended to inform any potential consumer, person or entity about the terms and conditions in which the company SAPP Maxim's proceeds with the sale and delivery of products ordered. These general terms and conditions also define the rights and obligations of the parties in connection with the sale of goods by the Seller to the consumer.
They apply, without limitation or qualification, to all sales by the Seller of the products offered on its website: www.maxims-shop.com.
Any order achieved on this site leads to the acceptance of these conditions.

1 - PRICE

1.1. The prices of our products are given in euros, subject to a change in the rate of French VAT. The prices exclude participation in shipping costs, charged in addition to the price of products purchased according to the amount of the order.
1.2. All orders regardless of their origin are payable in Euros.
1.3. The company SAPP Maxim’s reserves the right to change prices at any time, but the products will be billed based on rates in effect at the time of order entry, subject to availability on that date. This change will be reported to the Buyer before any order.
1.4. The VAT rate shown on the order form is applicable on the date of the order.
1.5. The VAT rate applicable regardless of who provides the Buyer is the Seller’s rate, that is to say a rate of 5.5% or 20% depending on the product.
1.6. If delivery takes place outside the territory of the European Union, customs duties and formalities related are the sole responsibility of the Buyer.

2 - RESERVATION OF PROPERTY

Products purchased on the site www.maxim-shop.com remain the property of Maxim's SAPP until full payment is received.   

3 - ORDER   

3.1. Orders placed on the site www.maxims-shop.com are subject to several steps that are all validated per clicks made by the Buyer. The final validation during the order process is equivalent to an agreement of acceptance of information related to these Terms of Use.
3.2. Protection of minors and sale of alcohol
Pursuant to Article L. 3342-1 Code of Public Health, the sale of alcohol to minors is prohibited.
Alcohol abuse is dangerous for your health, consume in moderation, the consumption of alcoholic beverages during pregnancy, even in small amounts, can have serious consequences on child health.

4 - VALIDATION

The consumer must be informed by the Seller of the essential characteristics of the property before the conclusion of the contract. That said, you acknowledge having read and accepted these Terms and Conditions before placing your order. 

5 - DUTIES       

When the Customer confirms his order, this validation implies acceptance of these Conditions of Use. Its application can not be challenged unless cancellation within 7 days upon receipt of the order.   

6 - CONFIRMATION OF ORDER   

In accordance with Article 1369-2 of the Civil Code, the Seller Maxim's SAPP agrees to confirm the Customer's order through an acknowledgment by e-mail within 24 hours. It will specify the contents of the order, its cost, the payment method chosen and the procedure of delivery.   

7 - THE PROOF   

Unless proved otherwise, the data recorded on the site www.maxims-shop.com archived by the vendor constitute proof of all transactions made by SAPP Maxim's and its Customers.   

8 - AVAILABILITY 

As stated in Article 1369-1 of the Civil Code, product offers and prices displayed on the site www.maxim-shop.com are valid until they are visible on the site, subject to availability. For products not stocked in our warehouse, our offers are valid subject to availability from our suppliers. In this framework, information on the availability of products are provided at the time of your order.
This information comes directly from our suppliers, errors or changes may exceptionally exist. In the event of unavailability of product after placing your order we will notify you by mail or by post as soon as possible.   

9 - DELIVERY

9.1 General
Products purchased on the site are shipped under the terms of deadlines set out in section "Delivery" following the confirmation of payment and obtaining customs documents if necessary (Outside EU). The products are delivered to the shipping address you provided during the ordering process.
In case of delay, an email will be sent.
When paying by credit card lead times indicated are average times and correspond to the processing time and delivery for products destined for metropolitan France, Monaco, Belgium, Germany,Netherlands, Luxemburg and Italy

9.2 - Delivery problems
You must notify on the delivery receipt any reserve regarding the delivered product (eg damaged package, already open ...) within 3 days of receiving the product. If the package is lost or not received, Thank you for contacting us as soon as possible to achieve an audit of service delivery.
9.3 - Product Compliance
Maxim's society SAPP will refund or exchange products that do not correspond to your order. In this case we kindly ask you to report in detail in writing and send back the product. SAPP Maxim's will exchange or refund of the product. The request must be made within fifteen working days of delivery. Any claims made after this deadline will not be accepted. Products must be returned to us in the state in which you received them with all items included (box, basket, cardbox).
The shipping costs will be reimbursed based on the rate charged.
In any case, you benefit from the provisions of the legal guarantee in particular those relating to warranty against hidden defects. The provisions of this section do not prevent you from enjoying the right of withdrawal (money back) under section 5.
All the specific provisions relating to the delivery of the order are detailed in the "Delivery section" of the site and can be part of a detailed schedule page under the terms of navigation.

9.4 - Packaging and protection of your order

We attach particular importance to the preparation of your order and to the protection of the items during transit.

Orders are carefully prepared and packaged. 

All our parcels and boxes have been rigorously selected for their sturdiness. We also use appropriate cushioning solutions.

To limit the use of paper, we do not send an invoice in your parcel. Your invoice is available to download at any time from your customer account.

9.5 - Incorrect delivery address

The information provided by the buyer when placing an order is binding. In the event of error in the wording of the recipient's details (surname, first name, telephone number) or incomplete or erroneous address, the seller cannot be held responsible for the failure of the delivery. No refund will be made to the customer.

9.6 - Parcels not collected from a relay point

When a parcel is delivered to a relay point (Relais Colis or Chronopost), the customer is informed by e-mail of its availability and the collection time.

If the parcel is not collected in time, it is returned to us. This return will be invoiced to us by the carrier and will result in the destruction of the products. For this reason, no reimbursement will be made in the event of non-return.

Exceptional cases: If the return of the parcel is not due to a failure to collect on the part of the customer (carrier error, logistical problem, etc.), the customer must contact our customer service department as soon as they receive notification of the return. A suitable solution will then be proposed.

After 30 days following the return of the parcel, SAPP Maxim's will consider the order abandoned, with no possibility of complaint.

10 - PAYMENT

The payment of your purchases can be made using several methods including online payment by credit card: Visa, MasterCard.
Payment of the full price must be made during the order by the Buyer. At no time, the payments can be considered as a deposit. The receipt of the full amount of the order will be made by the Seller at the time of confirming the order.   

11 - REFUNDS

Refunds for products in the cases referred to in Article 5 shall be made within a period not exceeding 30 days after receipt of goods by us.
Reimbursement will be made to your choice by re-crediting your bank account or by check sent to the Customer who placed the order and billing address.
No sending in refunding will be accepted for whatever reason.

12 - RETURNS

Returns will be accepted by SAPP Maxim's only upon its prior written agreement and in no case more than 48 hours after delivery to a recipient.

Where SAPP Maxim's accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, SAPP Maxim's will allow the free replacement of the product or the return of the amount paid by the purchaser. In making a purchase, the purchaser, on behalf of itself and any recipient of the purchase, waives any additional claims it may have, including for interest and other payments.

Returns are to be made to SAPP Maxim's: thank you for contacting us by e-mail to define the terms. This right of return will be accepted for products in their original packaging, complete, undamaged and accompanied by a copy of the invoice. Items returned incomplete, damaged or soiled by the Customer are not taken into account.   

13 - SECURITY   

For payment by credit card, our website is subject to a security system developed by our bank: this platform and its title is shown when you pass control.

14 - INTELLECTUAL PROPERTY  

In accordance with the Code of intellectual property, only use for private use subject to different rules even more restrictive code of intellectual property is permitted. Any reproduction in full or in part of www.maxims-shop.com site is strictly prohibited.   

15 - PERSONAL INFORMATION

Maxim's SAPP will not disclose to third parties the information you provide. These are confidential.
They will only be used for processing your order and to reinforce and personalize the communication and product reserved for guests of SAPP Maxim's, including the newsletters published on the website www.maxims-shop.com which you will have subscribed and as part of customizing the site based on your interests.
Regarding this information you have the right to access, rectify and oppose your personal data. To do this you just need to apply online or by mail indicating your name, address and if possible your Customer reference.

16 - LIABILITY

The products are conform to French legislation and standards applicable in France. The liability of the Company SAPP Maxim's can not be held liable for failure to comply with the law of the country where the product is delivered (eg in case of a product ban ...) It is your responsibility to check with local authorities the possibility to import or use of products or services you plan to order.
Photographs and graphics reproduced and illustrating the products are given for information. SAPP Maxim's can not be held liable for breach of contract, in case of force majeure, shortage, disruption or total or partial strike of postal services and transport and / or communications, flood, fire. If shopping for a professional purpose, the company shall not be liable for all damages, business interruption, loss of profits, damage or expense that might arise from the purchase of products. SAPP Maxim's can not be held liable for any damages that may arise from the purchase of products.
The Seller can not be held liable in the absence of the recipient for delivery of the Products and / or if the Customer (or the person designated by it) not withdraw or withdraw late the Products to the carrier.
Note regarding phishing: it is a way to escape the vigilance of the User, by copying a perfect site and making the impression that you order on the official website of the merchant. In the event that the Seller SAPP Maxim's is a victim of this manipulation, his liability can not be questioned since he is himself a victim.

17 - APPLICABLE LAW - DISPUTES   

This contract is subject to French law. The language of this contract is the French language. In case of dispute, French courts will have jurisdiction.

18 - COOKIE   

The User is informed that during his visits to the site, a cookie is installed on his browser (a cookie is a data block that does not identify but which is used to record information about the navigation of this site). In general, this cookie contains an identification number or code that allows us to recognize you when you return to our site. The implementation of these systems allows us to simple recover statistics to improve our site and better meet your needs. The data involved are in no way transferred to third parties. Remember that your browser has features that allow you to refuse the cookies, to be warned before accepting cookies, or delete them.
For more information about cookies and treatment-related personal information, we recommend visiting the website of the CNIL: www.cnil.fr

19 - CREDITS

Design and realization: AE2 : Creating e-commerce site - http://www.ae2agence.com

20 - ECO-PARTICIPATION