Guaranteed So Colissimo delivery

In order to provide you with the best service and to allow you to enjoy optimized delivery conditions, we have chosen Chronopost for the delivery of our products everywhere in France and So Colissimo in Germany, Netherlands, Belgium, Luxemburg, Italy, United Kingdom and Spain

Thanks to this delivery partner, you can choose from 4 different delivery options, for an optimal service in France.

Therefore, your parcel can either:

• Be delivered home, between 8 AM and 1 PM
• Be delivered at or collected from one of the 10 000 French post offices
• Be delivered at one of the many So Colissimo partner shops
• Be delivered with an appointment (only for Paris) from 5 PM to 9:30 PM, for 4 € extra

In Belgium, delivery is possible to your place or in a partner shop. In Germany, Netherlands, Luxemburg and Italy, the delivery is only possible to your place.

With So Colissimo, you are constantly informed about the different shipping steps of your parcel, by e-mail or text messaging:
- As soon as your parcel can be picked up from your partner shop.
- In case you did not pick it up within 5 days.
Moreover, you can constantly check the status of your parcel on the So Colissimo website or on Chronopost website : Chronopost

We will process your order as soon as possible, within 4 to 5 working days (non-contractual, average lead time for France - 10 days for the other countries). Once your order leaves our warehouse, Chronopost committed to deliver within 48 hours in France.

For the moment, we only deliver to France, Belgium, Netherlands, Germany, Luxemburg and Italy. Please subscribe to our newsletter in order to get all the information about our upcoming delivery services.

FOR FURTHER INFORMATION ABOUT THE SO COLISSIMO SERVICE, CLICK HERE

Order preparation and shipping fees

The order preparation and shipping fees you will be asked for are calculated according to the amount of your order.

FOR FRANCE (Chronopost exclusively)

FOR GERMANY, NETHERLANDS, BELGIUM AND LUXEMBURG

FOR ITALY, UNITED KINGDOM, SPAIN, PORTUGAL, IRELAND AND AUSTRIA

If you choose the delivery with an appointment (only for Paris), add 4 € extra.

Delivery periods for chocolate

In order to protect all their organoleptic qualities, our chocolates should never be exposed to extreme temperatures. Therefore, according to the selected place of delivery, we might not be able to deliver chocolates all year round.

We do our best to adapt our online range to weather conditions, but temperatures – especially during the mid-seasons – can vary greatly from one area of the country to another.  We therefore might have to put back or change your order, with your approval, if the weather was potentially harmful to the preservation of our products during transportation.

Please feel free to ask us any question you might have and to also browse our range of non-heat-sensitive items.