Privacy Policy

When you access and use the website www.maxims-shop.com, we may collect certain personal data about you—that is, information that relates to you as an individual and that allows us to identify you, either directly (such as your last name or first name) or indirectly (such as the IP address of your device).

This personal data may be collected when you browse the website, use the contact form, create a customer account, or place an order.

Your personal data is then subject to automated processing carried out by MAXIM'S SHOP.

MAXIM'S SHOP is committed to processing your personal data fairly and lawfully, in compliance with the provisions of Law No. 78-17 of January 6, 1978, as amended, relating to information technology, files, and civil liberties, and Regulation (EU) No. 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, known as the “General Data Protection Regulation” (or “GDPR”).

This privacy policy explains in simple terms what data we collect, why we use it, how long we retain it, and what your rights are.

At a Glance

✔ We use only the data necessary to manage your relationship with Maxim's Shop.
✔ We never sell your personal data.
✔ Your payments are processed by specialized, secure service providers.
✔ The tracking pixels used in our emails are used solely to measure open rates in an anonymous manner.

Who is the data controller?

The data controller is:

SAPP GOURMET
SIREN: 410 553 788
14 rue Albert Einstein
76150 Saint-Jean-du-Cardonnay – France

If you have any questions regarding your personal data, please contact us at: contact@maxims-shop.com

What personal data is collected?

Depending on how you use our website, we may collect:

- your contact information (last name, first name, address, phone number, email address);
- information necessary for your orders and deliveries;
- your purchase history;
- information related to your customer account (saved addresses, favorites, reviews, invoices);
- communications with our customer service team;
- certain technical data (IP address, browser, device, cookies);
- your marketing preferences, when you have provided them.

Required information is indicated at the time of collection.

When is your personal data collected?

MAXIM'S SHOP collects the personal data you voluntarily provide, particularly when:
- You fill out a contact request form;
- You create or modify your customer account;
- You place an order for products.

Fields marked with an asterisk (*) on the forms used to collect your personal data on the website are required. Please note that if you do not provide this information, you will not be able to use the services offered on the website.

When you provide personal data on the website regarding individuals other than yourself, you warrant that you have obtained the necessary authorizations and consents from the individuals to whom this personal data pertains.

On what legal grounds and for what purposes is your personal data processed?

Based on each of the following legal grounds, MAXIM'S SHOP processes your personal data for the corresponding purposes:

For the purposes of performing a contract with MAXIM'S SHOP or taking pre-contractual measures at your request, your personal data is processed for the following purposes:

- Managing customer relationships: managing customer accounts, orders, payment transactions, deliveries, invoices, accounting, customer service, complaints, unpaid invoices, and disputes;

- Managing your requests to exercise your rights regarding your personal data.

Based on MAXIM'S SHOP’s legitimate interest in improving the quality of its products and the Website, your personal data is processed for the following purposes:

- Conducting statistical analysis, market research, and customer selection and segmentation to improve our understanding of our customers;

- Organizing contests and promotional campaigns.

Based on the consent you have provided to MAXIM'S SHOP for this purpose, your personal data is processed for the following purposes:

- To personalize the website according to your preferences and measure website traffic.

To whom will your personal data be transmitted?

Your data is accessible only to authorized personnel within SAPP GOURMET.

We also use trusted service providers to deliver certain services.

These include:
- OVHcloud, for website hosting;
- Mailjet, for sending our email communications;
- CAWL – Crédit Agricole, for the secure processing of credit card payments;
- PayPal, if you choose this payment method;
- Colissimo and Chronopost, for the delivery of your orders.

These service providers act solely on our instructions and in compliance with applicable regulations.

We do not sell or rent your personal data to third parties.

Is your personal data transferred outside the European Union?

No, MAXIM'S SHOP does not and does not intend to transfer your personal data to a country outside the European Union and the European Economic Area that does not ensure an adequate level of protection of personal data.

How long is your personal data retained?

MAXIM'S SHOP retains your personal data for no longer than is necessary for the purposes for which it was collected, in accordance with applicable regulations.

Personal data relating to prospective customers who have only submitted a contact request is retained for 3 years from the date of collection.

Personal data relating to a customer account that has never been used to place an order is retained for 3 years from the date of the last recorded activity on the customer account. After this period, MAXIM'S SHOP reserves the right to delete your account.

Personal data related to a customer account that has been used to place at least one order is retained for 3 years from the date of the last recorded activity on the customer account, with the exception of documents, accounting records, and information proving a product order on the website, which are retained for a period of 10 years from the date of collection for accounting and tax purposes.

How long is your personal data kept?

MAXIM'S SHOP keeps your personal data for no longer than is necessary for the purposes for which it was collected, in compliance with the regulations in force.
Personal data relating to prospects who have only made a contact request are kept for 3 years from the date of their collection.
Personal data relating to a client account that has never been used to place an order is kept for 3 years from the last activity recorded on the client account. After this period, MAXIM'S SHOP reserves the right to delete your account.
The personal data relating to a client account which has been used to place at least one order are kept for 3 years as from the last activity recorded on the client account, with the exception of the documents, accounting vouchers and information making it possible to prove an order for a product on the Site which are kept for a period of 10 years as from their collection, and this as accounting and fiscal proof.

Email Communications

When you receive communications from Maxim's Shop, we use Mailjet to send them.

To improve the quality of our communications, we measure the overall performance of our campaigns (such as open rates). This measurement is conducted anonymously. The data is used solely in the form of aggregate statistics and does not allow us to analyze whether a specific recipient opened an email.

These statistics allow us, in particular, to:

- measure the effectiveness of our campaigns;
- improve the quality of our content;
- better understand our customers’ expectations.

You can unsubscribe from our marketing communications at any time by clicking the link provided for this purpose in each of our emails or by contacting us.

What are your rights regarding your personal data and how can you exercise them?

In accordance with applicable regulations, you have the following rights, among others:
- to access your data;
- to request its correction;
- to request its deletion when possible;
- to request the restriction of certain processing activities;
- to object to certain processing activities, particularly for marketing purposes;
- to withdraw your consent when it forms the basis for processing;
- to request the portability of your data when this right applies.

You may exercise your rights by writing to: contact@maxims-shop.com

We are committed to responding to you as soon as possible and no later than one month from receipt of your request.
If, after contacting us, you believe that your rights have not been respected, you may file a complaint with the CNIL (www.cnil.fr).